Guest Experience Representative (Part-time) - Ashley Furniture HomeStore - Terre Haute, IN

It’s Good To Be Great At What You Do! We Can Make You Even Better!

We Are The Dufresne Spencer Group (DSG) and we are the fastest growing Ashley Furniture HomeStore licensee in the US. Ashley Furniture Industries, the licensor of Ashley Furniture HomeStores, provides a full service approach to their products, with in-house design, manufacturing and transportation to offer customers value and quality. Ashley Furniture HomeStore is the number one selling furniture brand in America with more than 500 stores world-wide.

Our Company Vision is “Life Moments Matter”

We are working to instill a corporate culture and get everyone working toward a single mission, a unifying idea. “Life Moments Matter” is a view that home furnishings are not just sofas or beds or lamps but part of the fabric of people’s lives — where important things happen.

As a Guest Experience Representative with Ashley Furniture you will:

• Provide exceptional customer service


• Acknowledge and engage customers that approach the customer service desk


• Handle customer purchase paperwork


• Enter sales transactions into the computer system with accuracy


• Handle cash, credit card, check, and other financial transactions


• Process credit applications, while maintaining confidentiality of customer records


• Maintain accuracy of paperwork and cash drawer


• Effectively explain financing plans and other terms of sale to the customer


• Effectively explain the terms for customer pickup or delivery


• Recall customer information (past sales, order status, etc.) form the computer system when necessary


• Conduct customer follow-up phone calls


• Work with other employees to attain company goals


• Participate in focus group, safety, and other location meetings


• Interact with customers and coworkers in an upbeat, friendly manner


• Report violations of company policies and the misappropriation of company assets


• Perform other related duties as assigned

Responsibilities Include:

• High school diploma or equivalent


• Must be familiar with Microsoft Office (Excel, Word, etc.


• Previous cash handling experience is a plus, but not required


• Previous customer service experience in a retail environment is a plus


• Ability to communicate effectively in English, both verbally and written


• Must have a friendly, helpful demeanor and professional appearance


• Bilingual skills are a plus

Job Type: Part-time

Required experience:

Required education:

• High school or equivalent