Full Time Inbound Customer Service Representatives - Alorica - Terre Haute, IN
Sales and Service Representative Responsibilities: • Responds to requests and calls from customers related to client specific programs and products • Identifies and responds to customer’s needs based on designated procedures of account/client • Makes attempts to resolve issues and deescalate issues of irate or dissatisfied customers • Escalates calls to supervisor when necessary and appropriate • Responds to requests for assistance while on-rent, including extensions, directions, vendor calls, processing of credit card authorizations • Tracks call related information of each call received for auditing and reporting purposes • Provides feedback reports on call issues related to downtime and/or training issues • Escalates calls to supervisor when necessary and appropriate • Maintains and updates customer information as necessary • Provides support and assistance as needed • Navigate more than one system at once • Up-sells to customer upgrades as necessary • May perform other client specific duties as necessary and required by program/account. • Other duties as assigned. For further assistance, or to schediule an interview, contact the recruiting team. Kevin Carpenter /812-543-9137 / kevin.carpenter@alorica.com Sara Toppin / 812-543-9103 / sara.toppin@alorica.com Qualifications Minimum Education and Experience: • High School Diploma or GED required; graduation from a college with an Associate’s degree preferred • Customer service experience • Phone related customer service • Sales experience • Familiarity with Microsoft Windows, Word, and Excel applications • Other client specific requirements as necessary • Ability to deal with change Knowledge, Skills and Abilities: • Knowledge of product/procedures • Ability to use phone and computer systems • Customer Service skills • Strong interpersonal skills • Excellent oral and written communication skills • Strong listening/comprehension skills • Ability to stay composed and objective • Patience/empathetic • Mental Acuity • Conversational • Confident/Assertive • Demonstrate a positive attitude • Ability to type 36 WPM Job : Call Center Primary Location : United States-Indiana-Terre Haute Schedule Job Posting » Apply Now Indeed will send your application to kevin.carpenter@alorica.com.
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Indeed will send your application to kevin.carpenter@alorica.com.
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Alorica Inc. is a leading customer service management provider that supports the entire customer lifecycle, from front-office customer…
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