Customer Service Representative 2 - Heights Finance Corporation - Terre Haute, IN

Heights Finance Corporation is a leading consumer finance organization located in the Midwest with over 100 branches in six states. We currently seek a self-motivated individual to join our team as the Customer Service Representative 2 in our Terre Haute, IN location.

Heights Finance team members enjoy working in a growth-oriented company within an exciting industry that offers great advancement opportunities, competitive salary, incentive compensation and a comprehensive benefits package.

The CSR will assist the branch manager in all aspects of client contact. This will include handling telephone inquiries as well as greeting and directing customers to the appropriate team member.

DUTIES

Some of the essential responsibilities are as follows:
Provide memorable and outstanding Customer Service as defined by our Corporate Values:

ÂEnsure every interaction with each customer work in conjunction with creating a “raving fan” experience

ÂAnswer incoming phone calls in a timely manner and obtain appropriate information from customer in order to direct customer to appropriate team member within the branch

ÂApply our Corporate Values in every transaction with customers

Complete administrative duties with efficiency and accuracy:
ÂMaintain branch records including filing of branch records

ÂProcess invoices and various other clerical duties including Accounts Payable

ÂProcess loan applications

ÂCompile and mail marketing materials

Support Branch Growth by:
ÂGenerating loan applications and promote products that are offered by Heights Finance Corporation

ÂContact customers by phone to prevent delinquency

QUALIFICATIONS

Job Requirements

• Proficiency with Microsoft applications


• Prior customer service experience required


• Collections experience preferred


• Strong organizational skills


• Strong written and oral communication skills


• Valid driver’s license


• Pass pre-employment credit, criminal background and drug screenings

Education/Experience:
One year certificate from a business college or technical institute; or three to six months related experience and/or training; or equivalent combination of education and experience.

Heights Finance Corporation is pleased to be an Equal Opportunity Employer. We value the diversity of our employees and the benefit it brings to our company.

Keywords: sales, cash handling, loans, lending, collections, customer service, delinquency