Courier / Driver - Union Hospital - Terre Haute, IN

Prior labor and delivery experience

ESSENTIAL JOB FUNCTIONS:

• Under the general supervision of the manager, follows all established Laboratory and Clinic policies and procedures.


• Responsible for driving a delivery vehicle to pick up and deliver a variety of items to various locations.


• Items handled include: clinical specimens; laboratory regents; mail; imaging films; and pharmaceuticals.


• Responsible for loading and unloading deliveries using totes, coolers, hand trucks and other mechanical delivery assistance devices.


• Making pickups and deliveries in a timely manner and by following a predetermined schedule, completing required paperwork and while providing excellent customer service during the process.


• Perform STAT pick-up and deliveries as necessary and directed with minimum impact to routine pick-ups and delivery schedule.


• Must follow established procedures in preparation and transport of specimens.


• Follow all established policy and procedures required for handling and transporting of medical or hazardous materials and applicable safety (OSHA) and security requirements.


• Maintain appropriate documentation of records as required by laboratory and clinic policy.


• Will assist maintenance staff as needed.

CUSTOMER SERVICE STANDARDS

Customer Service (a customer is anyone, internal or external, with whom you come into contact, i.e., co-workers, patients, visitors, etc.)

1) Attitude

• Promptly responds to customers in a friendly manner, listening carefully and using customer’s name. Every customer greeted with a smile.


• Is consistently courteous and helpful.


• Is considerate, sensitive and tolerant of all customers and their differences.

2) Professionalism

• Answers telephone promptly, consistently identifies self and department and returns calls promptly.


• Is responsible for ensuring that all patient, facility and employee information is not compromised.


• Respects privacy of all by eliminating gossip and unprofessional talk.


• Displays a professional appearance at all times, including appropriate dress as defined in employee handbook and wearing visible identification badge at all times.

3) Commitment

• Welcomes and supports all customers.


• Displays follow through at all times to ensure customer satisfaction.


• Is honest in all interactions

4) Ownership

• Takes pride in organization as if you own it, speaks positively about the organization and practices safety as a daily work habit.


• Continually seeks new and better ways of doing things.


• Supports and participates in various teams, events and activities provided by the Clinic.

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TRAINING, EXPERIENCE, SKILLS AND ABILITIES NEEDED:
1. Must have a valid driver’s license and be at least 21 years of age.

2. Must have a clean driving record.

3. Accuracy and attention to detail.

4. Interpret a variety of instructions furnished in written, oral, diagrammatic or schedule form.

5. Write clearly and informatively.

6. Able to communicate effectively in English.

7. Ability to interact with physicians, nurses, other staff members, patients and visitors in a positive and effective manner. Possess skills to facilitate smooth inter and intra department relationships.

8. Answers telephone promptly and uses appropriate telephone etiquette.

9. Maintains patient confidentiality at all times and in accordance with established clinic policy.

10. Appearance – follows established dress code policy, wears identification badge in a visible location at all times while at work.

11. Basic computer, keyboard and office skills.

12. Able to work well under stress or emergency situations.

13. Identifies and resolves problems in a timely manner; exercises judgment and seeks guidance from Environmental Services Manager when needed.

14. Participates in continuing education activities and in-service training when provided and staff scheduling permits.

PHYSICAL DEMANDS:
Courier drivers must also be capable of lifting and carrying up to 50 pounds in the course of their deliveries.

While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to use hands and fingers, handle or feel over 2/3 of the time at work. Standing and walking, reaching with hands and arms, stoop, kneel, crouch or crawl up to 2/3 of the time. Also includes sitting up to 2/3 of the time, climbing or balancing under 1/3 of the time.

Specific vision abilities required by this job include close vision (clear vision at 20 inches or less). Distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships) and ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

TOOLS AND EQUIPMENT:
1. Motor Vehicle

2. General office equipment

3. Computer system and personal computer

4. Operating maintenance manuals, test equipment, small hand tools, power tools, and standard tools of the trade.

EOE/M/F/Vet/Disabled