Adjustor I - First Financial Corporation - Terre Haute, IN

Serves as collection agent for all mortgage accounts deemed delinquent. Responsible for collection of collateral and assisting in the disposal of repossessed real estate.

Typical Job Entry Requirements

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High school diploma or equivalent.

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Prior banking experience with collection experience a plus.

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Computer experience with a working knowledge of word processing and spreadsheet software programs.

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Good written and oral communication skills.

Primary Activities

(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

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Acts as a collection agent on all mortgage loan accounts deemed delinquent. This includes all charge-off activity and recoveries.

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Calls on customers with past due accounts and assists customers with financial counseling via phone, mail and home visits as necessary.

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Responsible for assisting in the retrieval and disposal of repossessed real estate by means of auction and/or sale to external customers.

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Assemble charge-off files

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Assist customers with loan cure programs

Competency/Skill Level

(The behaviors, knowledge, and motivations important to success in the job.)

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Written and Oral Communication skills

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Initiative

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Customer Service Orientation

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Problem Assessment and Solving skills

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Detail Oriented

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Organizational skills

Key Behaviors

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Provides Proper Telephone Etiquette to Internal/External Customers

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Services Internal/External Customer Requests/Inquiries

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Reviews Required Documentation for Accuracy and Completeness

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Recognizes and Follows Through on Referral Opportunities

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Personal Development as Established with Manager

Bank Secrecy Act

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Maintain sufficient knowledge and understanding of the Bank Secrecy Act, Anti-Money Laundering/Anti-Terrorist Financing/PATRIOT Act and OFAC regulations

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To be able to fulfill applicable requirements and responsibilities under the bank’s related policies and programs.

Critical Job Elements

(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

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Generally good working environment with little exposure to noise, extreme temperatures or other adverse factors.

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Limited physical effort required.

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Above average physical effort of hand and eye coordination, and dexterity of hand and fingers to work efficiently and accurately.

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Above average mental effort consisting of complexity of decision making, concentration and memory.

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Above average amount of pressure to work efficiently and accurately.