Technical Operations Supervisor - NewWave Communications - Brazil, IN

ESSENTIAL JOB DUTIES

• Ensure responsiveness and first time resolution to installation and trouble call work orders while adhering to company quality and safety standards
  


• Resolve and proactively prevent customer escalations
  


• Establish positive employee relations through effective individual and team communication and provide ongoing support
  


• Regularly observe and mentor employees in regard to safety, quality, productivity and well-being
  


• Coordinate and reinforce employee training to ensure Technical Quality Assurance (TQA) standards are met
  


• Perform practical field evaluations to verify technical competencies and safe practices; provide necessary feedback
  


• Ensure staff has and maintains necessary company-issued tools and equipment
  


• Facilitate cross-functional communications and cooperation with internal departments and service partners
  


• Instill knowledge of all company products and services
  


• Maintain records and documents in accordance with company policies and procedures
  


• Adhere to industry specific local, state, and federal regulations, as applicable
  


• Know, understand and follow company policy
  


• Perform other duties as requested by manager
  

MINIMUM QUALIFICATIONS

• Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
  


• Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment
  


• Ability to accurately take measurement and apply to position tasks
  


• Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)
  


• Ability to perform job from high places (i.e. poles and roofs)
  


• Ability to differentiate between different sizes and colors of wires
  


• Ability to work with small components and wires to make cable connections
  


• Ability to make cable connections in tight spaces by bending, reaching, twisting
  


• Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders, safety equipment and tool belts
  


• Ability to work while standing 50 – 70% of the time
  


• Ability to use personal computer and software applications including Microsoft Office
  


• Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.)
  


• Ability to use handheld communication devices and applications
  


• Ability to use electric or battery operated hand tools such as drills, hammers, wrenches, screwdrivers
  

CERTIFICATIONS &LICENSES

• Valid driver’s license with satisfactory driving record within Company required standards
  

PREFERRED QUALIFICATIONS

• Ability to successfully manage face-to-face customer interactions and resolutions
  


• Demonstrated leadership qualities
  


• Ability to handle multiple projects and tasks
  


• Ability to prioritize and organize effectively
  


• Ability to supervise and motivate others
  


• Moderate knowledge of residential and commercial facility construction design/layout
  


• Moderate knowledge of IP Networks
  


• Moderate knowledge of HFC Distribution Network
  


• Basic knowledge of Headend operation
  


• Basic knowledge of company products and services
  

EDUCATION

• Associates degree in electronics or related field, or equivalent work experience
  


• Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
  

RELATED WORK EXPERIENCE

• Experience in installation and/or service of telecommunications premise distribution networks
  


• Supervisory experience in a technical environment preferred or equivalent work experience
  

WORKING CONDITIONS & SAFETY

• 34-66% – Sitting
  


• 67-100% – Bending, Climbing, Crawling, Crouching, Hearing, Reaching, Seeing, Stairs, Stooping, Twisting, Walking
  

APPLICATION PROCEDURE
Applicants must submit an online application. The online application must include a resume, three professional references, and a cover letter describing your qualifications for the position.

For more information or for assistance in the application or interview process, please contact Audrey Dowling at 573-472-9500 or at adowling@newwavecom.com .

EQUAL EMPLOYMENT OPPORTUNITY
Telecommunications Management, LLC d/b/a/ NewWave Communications does not discriminate on the basis of race, color, national origin, sex, genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the Missouri Human Rights Act.

As an employer, Telecommunications Management, LLC d/b/a/ NewWave Communications prohibits smoking in all places of employment, per the employee handbook.