Retail Sales Associate

Looking for a great opportunity to showcase your retail experience?  Do you have excellent customer service skills and experience in a Retail setting?  Do you enjoy getting paid commission for hitting sales goals?

If the answer is yes to the above questions, Metronet is looking for you!  We have an immediate opening for a Retail Sales Associate in Greencastle, IN!.

Retail Sales Associate – Job Description

This is a retail sales and customer service position. The RA will be responsible for attaining new business through walk-in traffic to the storefront, maintaining and stimulating growth on our current and potential account base and developing quality customer relationships. 

Retail Associate will be:
• Be pro-active in growing primary demand for all products for assigned territory
• Interface with DSRs to ensure that the customers’ needs are addressed while acting in accord with existing company procedures and policies
• Update and maintain the accuracy of computer based information relating to customer details, requirements and profile.
• Highly personable; self-motivated; highly organized
• Thrives in a goal-oriented environment
• Capable of working independently

NOTE: This job description covers the major purpose and major responsibilities of the job. It is not intended to give all details or a step-by-step account of the way each task is to be performed. Associates may receive other job-related duties requested by their supervisor. All requirements are subject to possible modification to provide reasonable accommodations to qualified individuals with disabilities.

Primary Responsibilities:
• Secures orders from existing and/or potential customers visiting the retail storefront
• Responsible for customer service inquiries and the proper follow-up for such inquiries
• First level of escalation for customer complaints
• Review the needs and services of customer in order to make recommendations for additional services and products driving additional revenue and retention
• If needed, an ability to identify and document prospect’s needs, expectations and priorities in order to pass lead off to DSRs
• Ability to grasp technology solutions and maintain an understanding of our marketplace including competitors
• Excellent and professional follow up on various leads generated by website, advertising and/or community events
• Submits daily activity and sales reports, weekly reports concerning customer-related actions for quotes, orders, and problems concerning customer affairs
• Provides lost business reports on a weekly basis
• Community relations; attends community functions by direction of Retail Store Supervisor or General Manager
• Work with Retail Store Supervisor or General Manager to identify networking and marketing opportunities including local festivals and sporting events
• Assumes other duties as assigned by Retail Store Supervisor and/or General Manager
• Performs assigned duties with minimum personal supervision The associate may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

Education/Training/Experience:
• High School Diploma with some college preferred
• Experience in computer based order entry systems
• Proficient with MS Word and Excel
• One to five years of experience in sales, customer service and/or retail is desirable
• Telecommunications and/or video experience a plus

Skills/Knowledge/Personal Qualities:
• Must be able to perform well in fast pace multi-task environment
• Detail oriented and the ability to research and assimilate various forms of information
• Exceptional communication and interpersonal skills
• A drive to win as a part of a team
• Passion for your work and the mission of the company
• Must complete and pass all product/sales courses offered by company or pass proficiency tests

Personal Qualities:
• Highly personable; self-motivated; highly organized
• Thrives in a goal-oriented environment
• Capable of working independently

Working Conditions:
• Works in a normal retail office environment
Visual Acuity: Normal vision