IT Desktop Support Associate - Alorica - Terre Haute, IN

• The Desktop Support I – (IT Support Services) position serves as a central point of contact to complete end user and management requests in regards to problems or implementations at the desktop/workstation level
  


• Applies understanding of computer software and hardware to diagnose problems, determine appropriate course of action, provide complete follow-through to successful resolution or escalate to appropriate support technician and/or department
  


• Maintains accurate documentation in the Alorica Helpdesk system of all user requests, repairs and reported issues including cause, resolution and preventative action
  


• Configures and provides instruction in the use of software applications on desktop computers for employees
  


• Provides in-depth support on Windows applications, network connectivity, user accounts, network printing, and any other desktop hardware/software issues
  


• Works with other IT support staff to implement and maintain internal and external applications
  

Responsibilities:

• Responsible for maintaining, configuring, and upgrading computer systems. Perform minor computer repairs and coordinate vendor support for more critical repairs
  


• Responsible for maintaining and updating hardware and software inventories on desktop and server equipment
  


• Required to carry a cell phone/pager and be on call for emergencies
  


• Occasionally required to perform job duties outside of normal business hours
  


• Build and maintain positive relationships with customers and all internal departments to deliver a high level of service
  


• Physical movement of computer related equipment
  


• Meet departmental service level metrics
  

Qualifications

Educational Requirements:

• High School Diploma required
  


• Bachelor’s degree with a minimum of 1 years experience with computer operations
  preferred
  . Related experience may substitute for college course work
  

Professional Experience / Qualifications:

• Experience in providing technical support for PC’s and local area network preferred.
  


• Two + years working in a Windows networking environment required
  


• PC hardware knowledge with the ability to troubleshoot hardware issues and experience interfacing with vendor support organizations
  


• Understanding and experience with general TCP/IP connectivity issues in a LAN/WAN/VPN/Internet environment
  


• Experience in Windows XP/7 environments
  


• Proficiency with Microsoft Office suites
  


• Experience using Symantec Endpoint Protection and Altiris preferred
  


• Ability to clearly and concisely communicate technical information to non-technical users at all organizational levels
  


• Ability to discuss and diagnose problems with computer hardware/software with remote users
  


• Excellent troubleshooting and analytical skills
  


• Organizational and multi-tasking skills
  


• Ability to work independently with general
  
  supervision
  

Job

:

IT

Primary Location

:

United States-Indiana-Terre Haute

Schedule

:

Full-time

Job Posting

:

01/14/2016, 12:17:45 PM