FQHC Account Rep - Union Hospital - Terre Haute, IN

ESSENTIAL JOB FUNCTIONS:

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Patient Account Representative is responsible for coordinating the accounts of Wabash Valley Health Center.

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Reviews and initiates follow-up with all accounts in order to expedite processing and payment of claims.

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Enters all events and conversations regarding accounts into Centricity PM Practice Management System/FQHC module.

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Reviews Patient Registrations and assigns the correct class and payor codes.

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Monitors electronic transmission reports to identify claim rejections and payor specifications.

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Initiates all appropriate financial class changes and monitors payor responsibility associated with remittance.

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Analyzes credit balances and performs necessary functions to resolve credit account balances.

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Performs any other jobs as assigned by supervisor.

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Performs assignments correctly and completes work by pre-set deadlines.

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Reads and understand computer reports.

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Required to meet on regular basis with administration to detail errors and/or issues as it relates to Wabash Valley Health Center.

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Provides monthly reports in an effort to communicate any billing issues to the Team Lead/

Revenue Cycle Director.

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Attends departmental in-service training and education programs.

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Supports and participates in various teams as is able.

CUSTOMER SERVICE STANDARDS

Customer Service (a customer is anyone, internal or external, with whom you come into contact, i.e., co-workers, patients, visitors, etc.)

1)

Attitude

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Promptly responds to customers in a friendly manner, listening carefully and using customer’s name.

Every customer greeted with a smile.

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Is consistently courteous and helpful.

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Is considerate, sensitive and tolerant of all customers and their differences.

2)

Professionalism

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Answers telephone promptly, consistently identifies self and department and returns calls promptly.

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Is responsible for ensuring that all patient, facility and employee information is not compromised.

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Respects privacy of all by eliminating gossip and unprofessional talk.

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Displays a professional appearance at all times, including appropriate dress as defined in employee handbook and wearing visible identification badge at all times.

3)

Commitment

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Welcomes and supports all customers.

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Displays follow through at all times to ensure customer satisfaction.

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Is honest in all interactions

4)

Ownership

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Takes pride in organization as if you own it, speaks positively about the organization and practices safety as a daily work habit.

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Continually seeks new and better ways of doing things.

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Supports and participates in various teams, events and activities provided by the Clinic.

TRAINING, EXPERIENCE, SKILLS AND ABILITIES NEEDED:

1.

Basic keyboarding skill with typing speed of 45 WPM.

2.

Working knowledge of computer.

3.

Calculator skills of 175 strokes a minute (will determine proficiency with calculator test).

4.

Working grasp of standard written and verbal English, good spelling, accomplished at basic business math.

5.

Must be able to successfully work with a wide variety of people.

6.

Must have good knowledge of ICD-9 and CPT coding.

7.

Medical terminology helpful.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to talk or hear.

The employee frequently is required to sit and use hands to finger, handle, or feel objects, tools, or controls.

The employee is occasionally required to stand, walk, and reach with hands and arms.

Employee must frequently lift and/or move up to 30 pounds.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

OSHA III Classification

TOOLS AND EQUIPMENT:

1.

Computer

2.

General office equipment

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EOE/M/F/Vet/Disabled