Bartender-Indiana State University Catering - Sodexo Inc. - Terre Haute, IN

Develop client rapport and promote partnership value with clients by fulfilling contractual obligations, seeking client feedback, and responding to client requests. Report accidents, injuries, and unsafe work conditions to manager/supervisor; complete safety training and certifications. Follow all company policies and procedures (e.g., safety and security); ensure uniform/dress code and personal appearance are clean and professional; protect the privacy and security of customers and coworkers; support workplace diversity initiatives. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; work with customer to ensure satisfaction. Ensure all cleaning and maintenance standards are adhered to; assure proper inventory levels.

Required Skills
Safety

• Follow proper food handling procedures.
  


• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  


• Follow company and department safety, security, and loss prevention policies and procedures to ensure a clean, safe, and secure environment.
  


• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
  


• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
  


• Follow property-specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
  


• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
  


• Complete appropriate safety training and certifications to perform work tasks.
  

Policies and Procedures

• Follow all federal, state, and local regulations, as well as Sodexo/client policies and procedures (e.g., Quality Assurance, Safety, Operations, Human Resources).
  


• Ensure uniform/dress code and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  


• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  

Communication

• Communicate with customers with a professional and polite demeanor.
  

Working with Others

• Handle sensitive issues with employees and/or customers with tact, respect, diplomacy, and confidentiality.
  


• Develop and maintain positive and productive working relationships with other employees.
  


• Partner with and assist others to promote an environment of teamwork and achieve common goals.
  


• Support all coworkers and treat them with dignity and respect.
  

Operations

• Clean and maintain property and premises, ensuring all cleanliness standards are met.
  


• Maintain clean and clutter-free work space, including public areas.
  

Physical Tasks

• Stand, sit, or walk for an extended period of time or for an entire work shift.
  

General Food Services

• Maintain cleanliness of work areas and serving areas throughout the day, practicing clean-as-you-go procedures.
  


• Follow appropriate procedures for serving alcohol (e.g., TIPs – Training for Intervention Procedures, CARE – Control Alcohol Risks Effectively).
  


• Follows all Sodexo safety requirements within assigned area of responsibility, as well as all local, state, and federal regulations.
  


• Notify management of maintenance repair issues.
  


• Report any employee, customer, and/or vendor incidents and accidents to management and Security at the time of the incident and/or accident.
  

Opening

• Complete opening duties including setting up necessary supplies and tools, including bank, and ensuring work area is clean and everything is in working order.
  


• Set up workstations with all necessary supplies.
  

Steps of Service

• Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
  


• Respond to customer complaints regarding food or service.
  

Closing

• Secure liquors, beers, wines, coolers, cabinets, and storage areas.
  


• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
  

Bartending

• Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required.
  


• Maintain cleanliness and condition of bar, bar unit (e.g., CO2 lines, soda tanks, soda guns, drain), tables, and other tools, following all set-up guidelines.
  


• Prepare drink orders for customers according to specified recipes using measuring equipment.
  


• Prepare fresh garnishes for drinks.
  


• Transport bar unit with all supplies and equipment to and from function area, setting up and breaking down bar, and cleaning and returning bar to its proper storage location.
  


• Document and communicate any incidents/accidents immediately to management and Security during shift or event.
  


• Check quality and set up designated bar stock and supplies by using checklist.
  


• Prepare consumption report according to specified procedures.
  


• Follow all state and local laws for serving alcohol responsibly (e.g., last call times).
  


• Remove soiled wares from bar top and tables and place in designated area.
  

Retail Sales

• Verify cash drawer at beginning of shift.
  


• Make change and issues receipts or tickets to customers.
  


• Comply with local, state, and federal laws and company guidelines when selling age restricted items.
  


• Operate cash register, receiving payments (cash, checks, or charges) from customers for good/services, following Sodexo cash handling policies and procedures.
  

Details

CRITICAL COMPETENCIES

Communication

Interpersonal Skills

• Trust
  


• Cooperation
  


• Teamwork
  

Customer/Client Focus

• Customer Service Orientation
  

Personal Attributes

• Presentation
  


• Dependability
  


• Flexibility
  


• Stress Tolerance
  

Handling Money

• Cash Handling
  


• Cash Register
  


• Transactions
  


• Restricted Items
  

Bar

• Liquor Regulations
  


• Bar Set-up
  


• Drink Preparation
  


• Beverage Knowledge
  


• Banquet Bar
  

Cleaning and Sanitation


QUALIFICATIONS

Education

No High School diploma / No G.E.D. equivalent

Related Work Experience

Less than 1 year related work experience

Supervisory Experience

No supervisory/managerial experience