Office Assistant - Indiana Department of Child Services - Greencastle, IN

The Local Office Assistant provides case management administrative and clerical support services to Family Case Managers and local office management.

Essential Duties/Responsibilities:

• Provides case management administrative support;


• Transcribes notes and prepares case documents and forms;


• Responsible for data entry of case and client information;


• Develops a case file on each client, which includes necessary forms, all correspondence, case history, and court records;


• Maintains a variety of case files and records management, ensuring information is kept organized and that all necessary case documentation is contained therein;


• Schedules meetings and home visits with clients, communicating directly with involved parties;


• Obtains required reports and case documents from clients;


• Receives and responds to routine requests for information and documents;


• Receives and responds to routine inquiries from client and/or the public by telephone and/or correspondence regarding case information, services, and/or programs;


• Provides clerical assistance at child-family team meetings and hearings by taking notes, providing follow-up questions to case managers and clients, and keeping track of documents;


• Maintain client files and case information;


• Communicates with agency staff for the purposes of coordinating case information;


• Performs other administrative tasks for section/division;


• Performs other related duties as required.

Job Requirements:

• Knowledge of clerical procedures involved in the gathering and compiling of statistical data or the preparation of reports;


• Basic knowledge of casework methods, practices and procedures;


• Working knowledge of computer software systems and data entry procedures;


• Knowledge of child welfare and social work terminology and documentation;


• General knowledge of established social work principles and theories including social psychology, family relations, human behavior and motivation;


• General knowledge of federal and state regulations and policies related to child welfare;


• Knowledge of agency policies and procedures;


• Working knowledge of the agency’s programs and current issues;


• Ability to organize caseloads and work to set priorities in order to meet the case and client needs;


• Ability to maintain confidentiality;


• Working knowledge of community resources, both public and private;


• Ability to draft and develop routine case related forms, reports, and correspondence;


• Ability to communicate effectively in writing or verbally;


• Ability to use tact and empathy in dealing with clients and local office visitors and answering telephone calls;


• Proficient in English grammar and composition;

Benefits: The State of Indiana offers a comprehensive benefit package which includes medical, dental, vision, life insurance, retirement plans and accrued leave.

Equal Employment Opportunity: The State of Indiana is an Equal Opportunity Employer.

Job Type: Full-time

Local candidates only:

Required education:

• High school or equivalent