Business Direct Account Manager Job (Av Nacoes Unida, Sao Paulo, Brazil)

Description

The Direct Account Manager role is an account management and is required to grow revenue from the specified accounts, across pooled segments. The role will be responsible for customer satisfaction, and the achievement of TR's objectives for the accounts under management.

The DAM role will also develop and execute account plans and strategy. It will co-ordinate and be the focal point for account activity to provide consistent service levels and will work withother internal TR functionsto deliver relevant value propositions and assist with the implementation of these solutions.

Major Responsibilities / Accountabilities

The Direct Account Manager will be required to manage, retain and grow revenue within a pooled asset class or segment. This will bedone via regular proactive outbond calls and responses to inbound calls. The role will be required to demonstrate remotely appropriate products and services, which meet client needs and then proceed to close the sale. The role will also be responsible for serviceperformance, and the enterprise relationship between TR and the account.Will develop strong, high level contact network within the account which influences the buying behaviour of the account. Drive execution of TR strategy on the account via identification of new opportunities. Engages with internal experts where required on the account, but retains oversight of the account from an overall perspective. Is responsible for forecasting, keeping management informed on account developments, analyse information from market and competitor activity, provides feedback to SBUs. Owns local account information in
relevant CRM systems. Responsible for net sales and quota achievement, and development of local account plan. Act as customer advocate with TR and represents TR to the client. The Direct Account Manager will typically deal with relatively less complex clients and product.

This role will be performed on Thomson Reuters business premises.

Scope and Impact

· Financial responsibilities (eg budget, revenue, OI, gross sales etc)

· Responsible for overall customer satisfaction

· Manage net sales and revenue

· Works within the Direct structure, but will liaise with other internal functions to enhance customer experience

Qualifications

Technical /Professional Skills & Competencies

Ability to understand client's business specifically business model, strategic objectives, workflow and match Thomson Reuters products and solutions that meet client requirements.

Ability to demonstrate products and services remotely, and be able to take clients through the sales stage process to close the sale.

Ability to clearly articulate value proposition of TR products and services to clients, via remote tools such as Adobe Connect.

Relationships: Internal / External

Key external relationships are with existing clients, prospective clients and industry and market groups.

Key internal relationships are with other Direct team members, technical and customer support groups along with the face to face account management capability, where relevant.

Certifications / Education

Bachelors Degree in Commerce or a related field.

Professional Experience

Face-to-Face or Virtual Sales experience within the Financial Markets or Financial Services.

Sales experience in a multi-national company within Financial Markets or Financial Services. Customer service experience within financial

services. Remote training and product demonstration skills.

Behavioral Competencies

Focusing on Customers Driving

Results Thinking Globally

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: GGO LatAm-Brazil
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job

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