Pharmacy Technician - CVS Health - Brazil, IN
Position Summary:
Work as part of the Pharmacy Team to ensure that each customer has a positive shopping experience at CVS and to ensure customer satisfaction by serving each customer according to our company Values.
The Pharmacy Technician Trainee is a training position where you can move to a Pharmacy Technician upon successful completion of CVS Pharmacy Technician Training Program and per local state pharmacy guidelines.
Please note in select markets the collective bargaining agreement rules regarding the Pharmacy Technician would apply. Required Qualifications:
Must be at least 16 years of age
Licensure requirements vary by state
Must have the ability to perform the following tasks:
Customer Service
Greet each customer in a courteous and professional manner
Assist all pharmacy and front store customers with their questions and concerns
Request additional help when needed to maximize customer satisfaction
Maintain customer/patient confidentiality according to HIPAA and company standards
Answer telephone with appropriate greeting
Operations
Comply with all federal and state laws, rules and regulations
Comply with CVS policy and procedures at all times
Adhere to CVS workflow and ensure quality assurance standards are maintained at all times
Maintain prescription prioritization throughout prescription processing
Process prescriptions
Including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles
labeling of prescriptions
Resolve Third Party rejections and complete any manual claim forms
Perform all register transactions, in adherence of CVS policy and procedures
This includes cash, check and charge transactions
Bag merchandise upon completion of sale
Perform all prescription pick-up procedures, in adherence of CVS policy and procedures; Complete Prescription Pick-Up Log, validate customer address, Make the Offer to Counsel and direct customer to Pharmacist or Intern (if applicable)
Communicate with all healthcare professionals when permissible and according to state law
Retrieve and file prescriptions appropriately according to State and Federal Law
Participate in all required store operational meetings
Maintain a clean, organized and professional pharmacy department, according to CVS standards
Access, input and retrieve information to/from the computer
Stand for extended periods of time
Assist front store operations when needed
Inventory Management
Maintain in-stock by ensuring all inventory management policies and procedures are followed
Utilize appropriate report(s) to maintain replenishment
Pull outdated, damaged and recalled merchandise and prepare for return
Assist with putting away drug orders (except CIIs) as permitted by law
Human Resources
Support scheduling activities according to the needs of the business and workflow model
Complete all required training programs
Communicate with field management and corporate any required reporting Preferred Qualifications:
Previous retail experience Education:
High school diploma or equivalent preferred Business Overview:
CVS Caremark, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Caremark is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking AA EEO CVS Caremark
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