Collections Administrative Assistant - First Financial Corporation - Terre Haute, IN

Assist the Collection Manger in the process of liquidating assets, litigation, bankruptcy process, preparation of reports and other duties.

Typical Job Entry Requirements

(To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.)

• High school diploma.


• Previous experience in a clerical/secretarial position.


• Prior banking experience with collection experience a plus.


• Extensive knowledge of PC and various word processing (Microsoft Word) and spreadsheet (Excel) software programs.

Primary Activities

(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Performs clerical and administrative tasks for supervisor and adjustors as assigned.


• Types correspondence to customers regarding delinquent accounts.


• Sorts and distributes incoming and outgoing mail; prepares photocopies and faxes and operates a variety of office equipment.


• Answers, screens, documents and routes telephone calls.


• Performs miscellaneous job-related duties as assigned.

Competency/Skill Level

(The behaviors, knowledge, and motivations important to success in the job.)

• Written and Oral Communication skills


• Initiative


• Customer Service Orientation


• Problem Assessment and Solving skills


• Detail Oriented


• Organizational skills

Key Behaviors

• Provides Proper Telephone Etiquette to Internal/External Customers


• Services Internal/External Customer Requests/Inquiries


• Reviews Required Documentation for Accuracy and Completeness


• Recognizes and Follows Through on referral Opportunities


• Personal Development as Established with Manager

Bank Secrecy Act

• Maintain sufficient knowledge and understanding of the Bank Secrecy Act, Anti-Money Laundering/Anti-Terrorist Financing/PATRIOT Act and OFAC regulations


• To be able to fulfill applicable requirements and responsibilities under the bank’s related policies and programs.

Critical Job Elements

(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Generally good working environment with little exposure to noise, extreme temperatures or other adverse factors.


• Above average physical effort of hand and eye coordination, and dexterity of hand and fingers to work efficiently and accurately.


• Above average mental effort consisting of complexity of decision making, concentration and memory.


• Above average verbal and written communication skills.