Hot Topic Sales Associate - Hot Topic, Inc - Terre Haute, IN

Primary responsibility of a Sales Associate of Hot Topic and is to assist in achieving store objectives with regards to sales and shrink, and serve

customers using Selling Skills.

ACCOUNTABILITIES

Customer Service

Provides a shopping experience that will encourage customers to return by demonstrating good product knowledge, friendly personal presentation, and

professional handling of difficult situations

• Covers the sales floor zone as assigned
  

Performs cash register functions as required and ensures accuracy and efficiency

· Shares music knowledge and information with customers and members of store team

Merchandise Presentation

· Assists planogram changes including store map, wall, fixture, merchandising mix, etc.

· Follows the visual standards for proper presentation, and housekeeping standards or cleanliness and neatness

· Communicates fashion trend information to management and respective HQ partners

Loss Prevention

· Complies with loss prevention policies and procedure

· Is aware of activities on the selling floor, informs management of suspicious activities and appropriately responds to these activities as necessary

Administration/Operations

· Understands and complies with Company policies and procedures

· Assists in the organization of backroom including stocking and arranging products and supplies

• Performs other duties as assigned
  

Leadership

· Works and communicates well with others, regardless of position, to achieve best results

· Appropriately represents the store to customers and co-workers

• Maintains professionalism at all times
  

Takes direction well and follows though with SM/ASM on assignments

· Takes responsibility for own performance and consistently meets commitments

REQUIREMENTS

Experience & Education

• Previous retail store experience preferred
  


• Knowledge of music and fashion
  


• Minimum of 18 years of age
  

Competencies & Skills

• Demonstrated excellent customer service skills
  


• Strong verbal communication skills
  


• Can do attitude and a team player
  

Physical Requirements (with or without reasonable accommodation)

· Able to stand and walk around during scheduled hours

· Able to pack /unpack shipments, arrange and move store fixtures and merchandise packages weighing up to 50 pounds

· Able to reach for merchandise using the ladders, step stool, merchandise retrieving pole, shoe pole, etc.

· Able to use store equipment including cash registers, sensors, cutters, scissors, hand truck, etc.

• Able to remain calm and focused under pressure