General Merchandise Team Leader - New Margaret Avenue, Terre Haute IN - Meijer - Terre Haute, IN

Currently, Meijer is looking for a General Merchandise Team Leader. Assists General Merchandise Line Leader with planning, directing, and supervising team members in the day to day operations in the General Merchandise departments. Implements strategies to improve customer service, drive store sales, and increase profitability. Ensures customer needs are met, complaints are resolved and service is quick and efficient.

Maintains store appearance with a focus on prime shopping hours, product presentation and company standards. Provides support to team members during peak periods or when scheduling conflicts arise. Key responsibilities include: Responsible for staffing selection and hiring to achieve staffing needs Promotes succession planning by providing career paths, identifying development needs for the General Merchandise team members, and being involved with and accountable for promotion decisions Documents and applies disciplinary actions and makes recommendations concerning discharge Responsible for P&L, achieving sales, labor and shrink plans for the department Models exceptional, fast and friendly customer service Communicates the Meijer Friendly Initiative in all team meetings and conversations Mentors and coaches the General Merchandise team members to ensure customer service and sales goals are exceeded and the General Merchandise area is maintained to Meijer standards Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training Reviews Customer Survey and customer feedback Spends 80% of time on sales floor communicating with customers and team members to ensure exceptional service is being delivered by organizing and maintaining the Remarkable Service Board Reviews sales goals, supply costs, stock loss/shrink results and goals Communicates the Meijer Friendly Initiative in all team meetings and conversations Inventory preparation of the General Merchandise Sales Floor and Backroom Promotes a safe work environment Reliable and consistent attendance required Schedules and supervises the General Merchandise Team to: ensure the merchandising and customer service levels are to Meijer standards ensure balance on hand integrity stock work assignments built by the Pricing and Inventory team execute all transitions in the General Merchandise merchandise all not on planogram product after the product has come off of a planogram merchandise all store owned space such as end caps and flex areas Other daily tasks as required Qualifications Job Requirements: High school diploma or its equivalent required 2-3 years of related retail experience 1 year of management experience Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction Demonstrated ability to resolve conflict and by addressing root cause issues Demonstrated ability to manage multiple tasks Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions Demonstrated ability to teach suggestive selling Demonstrated ability to lead an organization that practices working safely at all times Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders Successful completion of all required certifications Job Retail Primary Location IN-Terre Haute Schedule Full-time